Shipping & Returns
We want you to be super happy with your purchase from VAS Exclusive!
We’re living through unprecedented times. At VAS Exclusive, we’re doing everything we can to maintain our shipping schedules, but due to COVID-19 safety precautions in our warehouse and USPS/UPS delays, orders may take longer than anticipated. Orders are processed Monday - Friday. We agree to ship your product as quickly as possible, and you agree to not hold us liable for any disruption of our service or failure of USPS/UPS to deliver our product for any reason beyond our control. Please see below for more information.
Domestic - United States
Actual shipping charges will be calculated at check out and you can choose what option works for you.
Order shipping begins at $4, unless we are running a free shipping promotion. We subsidize a large percentage of the shipping cost so that you can get a reasonable rate.
International - Canada
Most orders are shipped USPS / Canada Post - International First Class (not including customs) - beginning at $14.95.
Actual shipping charges will be calculated at check out.
International - all other countries
Estimated shipping costs will show in your cart and the final shipping will be on your invoice before you confirm your order.
ADDRESS: Please check your receipt to ensure that your address is correct. Unfortunately, we can not be held responsible for incorrect addresses entered by customers. If you enter and incorrect address and your package comes back to us, we will re-ship to your correct address and charge for a second shipping accordingly.
SHIPPING: Your order will ship in 1 - 3 business days. Many times, it gets shipped out the same day your order is placed.
TRACKING: You will get a shipping confirmation and tracking number when your package heads out the door. Please expect 3 - 5 business days for delivery in the US.
Please save your tracking e-mail for reference. We are not responsible for packages once they leave our warehouse, so please contact your shipping provider with any questions or concerns.
INTERNATIONAL ORDERS: We are happy to ship worldwide! Some international locations may add additional fees and taxes. Please check your local rules and regulations.
We want you to be happy with your purchase.
We accept returns up to 14 days after the shipping date of your order, and will provide you with a refund back to your card or method of purchase. Items must be unused and in original packaging.
- You may return unopened and unused product for a store credit within 14 days of receiving the product.
- Return shipping costs are paid by the customer.
- Returned items should be packaged securely and shipped with tracking or delivery confirmation. We cannot process returns for items which arrive damaged or are lost in transit.
- If you receive a defective or broken product contact us within 14 days of receipt.
- Once we receive your returned item, we will issue you with refund.
My tracking number isn’t working, what should I do?
We know that you are excited for your products to arrive, we are too! It may take 24-48 hours for your shipment to process and tracking is not always updated daily, so just check back the next day.
How long will it take for my products to arrive?
Once you receive confirmation of your shipment you can expect your box to arrive anywhere from 3-5 business days in the US. International shipping may take longer (up to 6 - 8 weeks) and depends on each country and customs. Once your order leaves our warehouse, we don't get any updates other than what is on your tracking. Please contact the carrier with any questions about tracking. They will have more information about your package than we do.
My tracking says that my box has been delivered, but it hasn’t. What do I do?
Please contact your post office immediately. Occasionally, a package is marked delivered and it doesn't actually arrive for a day or so. It's best to contact your PO immediately so they can look for your package and intercept it if it hasn't been delivered before it gets lost or sent back.
My order hasn’t arrived, who do I contact?
If it has been more than 10 days and your tracking number doesn't show movement, please let us know by contacting us here.